Shipping & Returns

WARRANTY
Our products are crafted to stand the test of time. Enjoy peace of mind with our lifetime warranty across the majority of our products. The Winder and The Humidor come with a 2-year warranty.

WHERE WE SHIP
We currently ship to the United States and Canada only.

Shipping to the EU or UK? We've partnered with Knivesandtools, our exclusive retail partner for European customers. Click here to shop Holme & Hadfield products through Knivesandtools and enjoy fast local shipping with no customs delays or import duties.

SHIPPING TIMELINE
All orders will be scheduled for shipment in 1-3 business days after the order is placed. We ship orders from our warehouse in Oklahoma.

If your order is from the US: Once your order has been shipped out, it generally takes between 2-5 business days to be delivered.

If your order is from Canada: Once your order has been shipped out, it generally takes between 7-15 business days to be delivered.

You'll receive an email with tracking info as soon as your order ships.
Be sure to check your spam or promotions folder if you don't see it.

Delivery to certain remote or extended-transit destinations may take longer, including: Alaska, Hawaii, Maine, Vermont, Massachusetts, New Hampshire, Connecticut, Rhode Island.

SHIPPING COSTS
Shipping costs are based on product weight and calculated automatically at checkout.

We offer free shipping in the US for orders over $1,000.

**The delivery times are subject to change depending on carrier reliability, based on extreme delays caused by weather, overall package volume, or peak periods such as Valentine's Day, Father's Day, and Christmas.

IMPORTANT for Canadian orders: Your order may be subject to duties or taxes imposed by Canadian customs. It is the customer's responsibility to familiarise themselves with customs rules and regulations and to ensure payment of any duties or taxes that may apply to their order. Holme & Hadfield will not be able to provide refunds based on any duties or tariffs imposed by customs authorities.

REFUNDS
Any refunds will be processed within 5 business days of receiving the return back to our warehouse. Please ensure the product is in perfect condition, unused, and in its original packaging.

IMPORTANT: Personalized items are made to order and cannot be returned or exchanged, except in the case of defects.

RETURNS
We accept returns within 30 days of delivery. We will provide return labels for returns made within this period. Please ensure the product is returned unused, in perfect condition, and in its original packaging. Any damages to the product may affect the total refund amount depending on the condition.

To start the return process, please email us at hello@holmeandhadfield.com

Make sure to include your order number.

INTERNATIONAL RETURNS
Customers will have to pay for international return labels if they wish to return the product within 30 days of delivery. This is because our warehouses are based in the US.

Damaged Products
If an order arrives damaged, we will offer a replacement for the damaged part, the entire product, or a refund.

Accidental Damage
We do not cover any accidental damage made by the customer. However, we can offer a replacement part for the same model at a cost, depending on the availability of the product.

Product Upgrades
We do not offer product upgrades, and this is not covered under the lifetime warranty.

Manufacturing Defects
In case of any defects related to product design, we will offer a replacement.

Lifetime Warranty
Click here to read more about our lifetime warranty.