Frequently asked questions

I’m having problems with my order, how do I get in contact?

Please reach out to us via email at hello@holmeandhadfield.com or via Contact Us page, and we’ll get back to you!

Do you have a refund policy?

Of course we do! 

To read our refund & return policy click here. This page also includes shipping policy!

Is Holme & Hadfield a small business?

Yes! The business was founded by school friends, Ian & Phil, and they continue to lead the business as it grows. Want to learn more about the brand and our story? 

Watch our very own podcast episode 

What do you mean by “approved/developed by collectors”?

We work with our community of thousands of collectors at every step of the product development process, from idea, to design, to testing, to constantly implementing their feedback to produce the perfect case! We run product surveys every month to ensure we're building exactly what collectors want, not what we think they want.

Want to join our community? Click here

Do you have a price matching policy?

We do! We offer a price match for orders placed up to 2 weeks before a sale. If you purchased an item at full price within this timeframe and it goes on sale, you can contact us with your order details, and we will adjust the price accordingly.

Please note:
 - We do not offer price matches after a sale has ended.
 - This policy applies only to orders placed on our website and does not include third-party retailers.

Are the products good gifts for Christmas?

Yes! We are on a mission to dispel the myth that men are hard to buy gifts for! We go to lengths to provide every customer with a memorable unboxing experience, making our cases the perfect gift for any collector.

But don't limit yourself with Christmas. Our products make the perfect gifts for any event - birthdays, anniversaries, weddings, Valentine's, graduations, retirement 

What does Holme & Hadfield stand for?

It's the surnames of co-founders, Ian & Phil, but more importantly it represents standing out of the crowd and being distinct in everything we do! That's how confident we are in our quality - we put our actual names on the brand.

Where are you based?

Founders Ian & Phil are from the UK, but we are a small US business, registered in the US and our team are based all over the world! 

Our warehouse is located in the US, and we frequently visit for trade shows like Blade Show and to connect with our collector community in person.

How long does the delivery take?

Click here to check out our shipping policy. This page includes information about shipping times, cost and countries that we deliver to.

Still Have Questions?

Can’t find the answer you’re looking for?
Reach out to us and someone from our friendly customer service team will get back to you!