Frequently Asked Questions

Customer reviews

What's new in the 3.0 display cases?

The 3.0 versions of The Armory, The Armada, The Collector, The Legacy and The Chest are our latest designs, upgraded based on feedback from collectors who own them. Every 3.0 display case has:

A beautiful wooden trim lid
A new lid hinge mechanism
A metal drawer handle
Drawers that glide on metal runners

Our 3.0 knife cases also have redesigned pillars and a removable drawer divider that makes room for longer knives like fixed blades.

Our 3.0 watch cases have fully redesigned drawers that store far more watches than before.

You'll find the full details on each product page.

Can I still buy the 2.0 versions?

While stock lasts, some 2.0 versions are still available. Click here to check them out. Once they're gone, they're gone.

What colors do you offer?

Most of our display cases come in walnut and black. Some models are currently available in walnut only, so check the product page to see which colors are available.

How can I hear about new launches first?

Join the waitlist on any upcoming product page. Waitlist members are the first to know when a new display case drops, and for most launches they get an exclusive launch discount too.

Add-Ons and Compatibility

Which Riser fits my case?

The Riser is a stackable drawer that adds extra storage to your display case. Each Riser is made for its matching case, for example The Riser – Collector fits The Collector. We make Risers for The Armory, The Armada, The Collector and The Legacy.

You'll find every Riser in our Add-Ons collection page - click here to find out more.

Gifting

Can I send my order as a gift?

Yes! Just enter the recipient's address at checkout. Our display cases arrive in a gift box and no prices are included in the package, so it's ready to give as soon as it lands.

Are your display cases good gifts for Christmas?

Yes! Every display case arrives in a gift box, and we put real care into making the unboxing memorable.

And it's not just Christmas. Our display cases make great gifts for birthdays, anniversaries, weddings, Valentine's Day, graduations and retirements.

Orders, Shipping and Delivery

I'm having a problem with my order. How do I get in touch?

Email us at hello@holmeandhadfield.com or use our Contact Us page (click here), and we'll get back to you.

How long does delivery take?

Orders usually arrive within 3 to 7 business days. For full details on shipping times, costs and the countries we deliver to, see our shipping policy - click here.

Do you offer expedited shipping?

Not at the moment, but orders usually arrive within 3 to 7 business days.

Do you ship internationally?

Our website ships to the US and Canada. Outside the US and Canada, our display cases are available through our official retail partner, Knives and Tools, who ship across Europe, the UK and beyond. Click here to shop at Knives and Tools

Do you sell on Amazon?

Yes, you'll find many of our display cases on Amazon. Add-ons like Risers and Add-On Knife Pillars are only available on our website.

Returns, Warranty and Price Match

Do you have a refund policy?

Of course! You can read our full refund and return policy here. The same page also covers our shipping policy.

Do you have a warranty?

Yes. Most of our display cases come with a lifetime warranty (The Humidor and The Winder comes with a 2-year warranty). The product page shows the warranty for each case.
You can register your warranty here: https://www.holmeandhadfield.com/pages/register-lifetime-warranty

Do you have a price matching policy?

We do! If you bought an item at full price on our website and it goes on sale within 2 weeks of your order, contact us with your order details and we'll adjust the price accordingly.

Please note:

We don't offer price matches after a sale has ended.
This policy applies only to orders placed on our website and doesn't include third-party retailers.

About Holme & Hadfield

Is Holme & Hadfield a small business?

Yes! The business was founded by school friends Ian and Phil, and they continue to lead it as it grows. Want to learn more about the brand and our story? Click here to watch our very own podcast episode.

What does Holme & Hadfield stand for?

Holme and Hadfield are the surnames of our co-founders, Ian and Phil. That's how confident we are in our quality: we put our own names on the brand.

Where are you based?

Our founders Ian and Phil are from the UK, but we're a small US business, registered in the US, with a team based all over the world.

Our warehouse is in the US, and we visit regularly for trade shows like Blade Show and to meet our collector community in person.

What do you mean by "approved/developed by collectors"?

We work with our collector community at every step of product development, from the first idea to design, testing and refining based on their feedback. Over 1,000 collectors take part in our product surveys, and we run them every month so we build what collectors actually want, not what we think they want.

Want to join our community? Click here to join

I have an idea for a new product. Where can I share it?

We'd love to hear it! Share it with our product team here: https://785i1erh8qe.typeform.com/to/PDirhi3D

Join the waitlist

Waitlist members are the first to know when a new display case drops, and for most launches they get an exclusive launch discount too.