Of course we do!
To read our refund & return policy -click here. This page also includes shipping policy!
Welcome to Holme & Hadfield Support
We’re here to help with any issues you may have.
If your product arrived damaged or you’re experiencing issues, don’t worry—we’ve got you covered. Simply follow the steps below to get the support you need.
Common Issues We Can Help With:
- Received a product with a broken hinge, acrylic cover, or damaged case?
- Missing parts or incorrect item?
- Any other issues with your order?
Next Steps👇
- Find Your Order Number: If you purchased on Amazon, you can find your order number in your Amazon account under "Your Orders."
- Contact Us for Assistance: Complete the form with your order number and a brief description of the issue. Our support team will handle it from there.
Prefer texting? Just send a message to +1 415-294-1765, and our team will get back to you shortly!
Frequently asked questions
Do you have a refund policy?
Is Holme & Hadfield a small business?
Yes! The business was founded by school friends, Ian & Phil, and they continue to lead the business as it grows. Want to learn more about the brand and our story?
Watch our very own podcast episode
What do you mean by “approved/developed by collectors”?
We work with our community of thousands of collectors at every step of the product development process, from idea, to design, to testing, to constantly implementing their feedback to produce the perfect case!
Want to join our community? Click here
Do you have a price matching policy?
We do! We offer a price match for orders placed up to 2 weeks before a sale. If you purchased an item at full price within this timeframe and it goes on sale, you can contact us with your order details, and we will adjust the price accordingly.
Please note:
Please note:
- We do not offer price matches after a sale has ended.
- This policy applies only to orders placed on our website and does not include third-party retailers.
- This policy applies only to orders placed on our website and does not include third-party retailers.
Are the products good gifts for Christmas or Fathers’ Day?
Yes! We are on a mission to dispel the myth that men are hard to buy gifts for! We go to lengths to provide every customer with a memorable unboxing experience, making our cases the perfect gift for any collector.
But don't limit yourself with Christmas or Father's Day. Our products make the perfect gifts for any event - birthdays, anniversaries, weddings, Valentine's, graduations, retirement or even for International Men's Day"
What does Holme & Hadfield stand for?
It’s the surnames of co-founders, Ian & Phil, but more importantly it represents standing out of the crowd and being distinct in everything we do!
Where are you based?
Founders Ian & Phil are from the UK, but we are a small US business, registered in the US and our team are based all over the world!
How long does the delivery take?
Click here to check out our shipping policy. This page includes information about shipping times, cost and countries that we deliver to.